Getting started
Connect your store, pick what to track, run your first audit. Most merchants are live within 10 minutes.
- Install the WordPress plugin
- Generate your API key
- Pick which products to audit
- Run your first audit
HELP CENTER
How can we help?
Browse the categories below or send us a note — we reply within one business day.
AI audits & fixes
How the 0–100 Surfacly Score works, when to trust the AI fix dialog, and how scheduled audits stay in budget.
- What goes into a Surfacly Score
- Reviewing AI fix suggestions
- Schedule cadence (weekly / 14d / 30d)
- Bulk-applying approved fixes
Billing & credits
Tier limits, monthly credit grants, top-ups, and how to read the billing card on your settings page.
- Tier limits and what they cap
- How monthly credits work
- Buying top-up packs
- Updating your card / changing tier
Troubleshooting
Audit not running, fixes not applying, plugin showing disconnected — common gotchas and how to recover.
- Audit stuck in pending
- Plugin says "not connected"
- Fix applied but score didn't change
- Recover a deleted workspace
Didn't find what you needed?
Drop us an email or open the in-app chat from your dashboard. Real humans, fast replies.